Providing basic customer service used to be your entry ticket in business - hire nice people, script their responses, do the job description and go home.  This doesn't work any longer.  Think about the service that you have experienced recently.  Was it great?  Was it good? Was it excruciating?  Did people treat you like they cared?

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Oh, by the way, when I talk about experiences, I include the experience that departments give to each other and that organizations give to their customers.

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If the service you are providing internally isn't extraordinary, then I doubt that your customers are getting the best experience.

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Extraordinary service begins and ends with leadership, and your associates are in the middle.  Discover how you can create extraordinary experiences both internally and externally.

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